Order Echo processes all orders placed by your salespeople through your own custom web app platform. This platform features a business-specific AI that understands your context, inventory, and unique business terms, and is optimized for handling custom pricing and delivery dates. The app is mobile-optimized, allowing your sales team to efficiently place orders on the go using a laptop, tablet, or mobile device, reducing reliance on text messages, emails, or phone calls.
The AI confirms the accuracy of each order by verifying products and offering checkbox choices when unsure, resulting in a 99% reduction in order errors and a 10x decrease in labor intensity. What used to take an admin 3 to 6 hours daily to manually enter orders is now done instantly and with much higher accuracy. The orders are seamlessly synchronized with your dashboard, allowing for effortless integration into your existing accounting or order processing system.
Order Echo seamlessly integrates with more than 20 of the most popular accounting and order processing software platforms. If we haven’t yet integrated with your specific system or if you require customization, our team is prepared to address these needs and have your Order Echo up and running within a couple of weeks.
Order Echo enhances order accuracy by actively seeking additional information on ambiguous items. Developed with extensive industry knowledge and research, and tailored specifically for your organization, our AI is designed to understand your business’s unique inventory terminology, ensuring accurate and clear order processing for every transaction.
Absolutely! During our onboarding and customization phase, we work closely with your team to understand your specific business needs and processes. Whether it’s adapting to unique operational schedules, integrating with specialized software, or configuring custom workflows, Order Echo is designed to be flexible and tailored to meet the demands of your business. Our goal is to ensure that our solution seamlessly integrates into your existing operations, enhancing efficiency and accuracy.
Yes, Order Echo can handle custom pricing for clients. When a sales rep texts in an order, they can include custom prices for their clients, and these prices will seamlessly transfer across the integrated software. This ensures that each client’s specific pricing arrangements are maintained accurately. This capability is thoroughly discussed and set up during the requirements gathering, implementation, and onboarding phases.
Yes, Order Echo can handle custom delivery dates for your clients. When a sales rep enters an order through the platform, they can specify custom delivery dates, which will seamlessly transfer across the integrated software. This ensures that each client’s specific delivery preferences are accurately maintained. This capability is thoroughly discussed and set up during the requirements gathering, implementation, and onboarding phases.
Yes, Order Echo can handle custom or miscellaneous items. If a sales rep types in a custom product that is not typically carried, the system will highlight this and ensure the message is conveyed across the order processing line. This feature allows for greater flexibility and accuracy in handling unique client requests. This functionality is integrated and communicated thoroughly during requirements gathering, implementation, and onboarding phases.
Order Echo is designed specifically for food distributors, allowing sales reps to text orders in without changing their existing sales process. This ensures that sales reps can continue building and maintaining strong relationships with customers. The system handles the order processing seamlessly, so there are no changes in how your customers interact with your sales reps, preserving the personal touch and trust that have been established.
All operations with Order Echo are automatic and occur in real-time. This means that as soon as a sales rep texts in an order, the system processes and confirms it instantly, ensuring no delays and maintaining smooth and efficient operations.
Yes, Order Echo operates continuously, ensuring that your business never misses an order and maintains smooth operations without any disruptions. During our onboarding and customization phase, we tailor the system to suit your specific business needs. For example, one of our clients has two runs with several trucks a day—an early morning run and an afternoon run. We can customize Order Echo to accommodate different operational schedules and workflows, ensuring it seamlessly integrates with your existing processes.
Our support team is accessible 24/7 through email, and we offer phone support during standard business hours which are 9 to 5 eastern standard time. Moreover, you will have a dedicated customer support manager who is familiar with your business needs to offer tailored assistance.
Setting up your account and enabling order processing is immediate, but integrating it with your internal system can vary depending on the customizations required, which will be discussed during the demo and discovery call.
Data security and privacy are top priorities for Order Echo. We employ advanced encryption protocols to protect your data both in transit and at rest. Our platform is built with robust security measures, including regular security audits, compliance with industry standards, and secure access controls. Additionally, we adhere to strict privacy policies to ensure that your data is handled with the utmost care and confidentiality. Your trust is paramount, and we are committed to safeguarding your information.
Order Echo provides comprehensive training and onboarding support to ensure a smooth transition and optimal use of our platform. Our onboarding process includes personalized training sessions for your team, detailed documentation, and user-friendly guides. We offer ongoing support through our dedicated customer success team, who are available to assist with any questions or challenges you may encounter. Our goal is to empower your team to effectively utilize Order Echo, maximizing its benefits for your business.
Getting started with Order Echo is a straightforward process designed to ensure a smooth transition and optimal integration into your operations. Here’s what you can expect:
Initial Contact and Demo:
Reach out to us, and we will schedule an initial demo to showcase the features and capabilities of Order Echo. This session will provide you with a comprehensive understanding of how our platform can benefit your business.
Requirements Gathering:
Following the demo, we will conduct a detailed requirements gathering session. Our team will work closely with you to understand your specific business needs, processes, and any customization requirements.
Customization of Software:
Based on the gathered requirements, our team will customize Order Echo to fit your unique operational workflows, custom pricing, miscellaneous items handling, and any other specific needs you may have.
Implementation Management:
We will manage the implementation process, ensuring seamless integration with your existing systems and addressing any technical challenges that may arise.
Deployment:
Once customization and integration are complete, we will deploy Order Echo into your live environment, ready for use by your sales reps.
Dedicated Customer Success Manager:
You will be assigned a dedicated customer success manager who will be your point of contact for any assistance, training, and ongoing support.
Training and Onboarding:
Comprehensive training and onboarding sessions will be provided to ensure your team is fully equipped to use Order Echo effectively. This includes personalized training sessions, detailed documentation, and user-friendly guides.
Ongoing Support:
Our support team is available 24/7 through email, and we offer phone support during standard business hours. Your dedicated customer success manager will continue to offer tailored assistance to ensure your continued success with Order Echo.
This structured approach ensures that you receive a customized solution tailored to your needs and that your team is fully supported throughout the entire process.
