Privacy Policy

Effective Date: April 15, 2024

Interpretation and Definitions

Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
  
  
• Company (referred to as either “Order Echo Inc.”, “We”, “Us”, or “Our” in this Agreement) refers to Order Echo Inc., located at Ottawa, Ontario, Canada.
  
  
• Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history on that website among its many uses.
  
  
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
  
  
• Personal Data is any information that relates to an identified or identifiable individual.
  
  
• Service refers to the Website.
  
  
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
  
  
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  
  
• Website refers to Order Echo Inc., accessible from https://www.orderecho.ai
  
  
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Company Overview

Order Echo Inc. operates the website orderecho.ai and provides a service that transforms voice or text orders into instant updates, ensuring efficient operations for food distributors.

2. Information we Collect

We collect minimal personal information, limited to the email addresses of our users. We ensure that this information is used strictly for operational purposes and is never resold or misused.

3. User Information

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Processing and managing orders entered via voice or text.
  
  
• Sending confirmations and updates related to the services you use.
  
  
• Email address
  
  
• First name and last name
  
  
• Phone number (if applicable)
  
  
• Usage Data
  
  

Use of Your Personal Data The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
  
  
• To manage Your Account: to manage Your registration as a user of the Service.
  
  
• To perform a contract: including the delivery of services and communications necessary for the performance of business activities between You and the Company.
  
  
• For other purposes: We may use Your information to contact You with newsletters, marketing or promotional materials, and other information that may be of interest to You.
  
  

Retention of Your Personal Data The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

Transfer of Your Personal Data Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located.

 

Disclosure of Your Personal Data

• Business Transactions: If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred.
  
  
• Law Enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  
  

4. Consent

By checking the privacy policy and terms of service checkbox when signing up for our application or requesting a demo, you consent to our collection and use of your personal information as described in this policy.

5. Sharing your Information

We may share your information with third-party service providers only when necessary to integrate their services into our system to enhance your experience. These include providers like AWS and OpenAI, ensuring that all data handling is secure and compliant with industry standards.

6. Data Security

We use industry-standard security measures to protect your information, including secure server configurations, data encryption, and secure protocols such as HTTPS.

7. Data Storage

Our servers are located in Ontario, Canada, and California, USA, hosted by AWS, ensuring high standards of data protection and security.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our site. These help us understand how our service is used and enable certain functionalities.

10. Changes to this Policy

We may update our Privacy Policy from time to time. All changes will be posted on this page, and we will notify you of significant changes through the email address you have provided.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].